Contact - FiTRates Australia

Contact Us

Have questions about Feed-in Tariffs or our tools? We're here to help Australian solar households make informed decisions.

Get in Touch

Reach out to us through any of the following channels. We typically respond within 24-48 hours.

Email

For general inquiries, support, or feedback

support@fitrates.site

Response Time

We aim to respond to all inquiries within 24-48 hours during business days

Monday - Friday: 9:00 AM - 5:00 PM AEST

How We Can Help

Questions about our tools, data accuracy, or general Feed-in Tariff information

Feedback and suggestions for improvement

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Thank you for your message! We'll get back to you soon.

Frequently Asked Questions

How quickly will I receive a response?

We typically respond to all inquiries within 24-48 hours during business days (Monday - Friday, 9:00 AM - 5:00 PM AEST). For urgent matters, please indicate this in your message subject line.

What information should I include in my message?

To help us assist you better, please include as much relevant information as possible. For technical issues, include details about the tool you're using, your browser, and any error messages. For data inquiries, specify your state and the information you're looking for.

Can you provide personalized FiT recommendations?

While we can provide general guidance about Feed-in Tariffs, we cannot offer personalized financial advice or specific retailer recommendations. Our tools are designed to help you compare options and make informed decisions based on your individual circumstances.

How do I report incorrect data on your site?

We strive to maintain accurate and up-to-date information. If you notice any incorrect data, please contact us with details about the specific information and the correct data if available. We appreciate your help in keeping our resources accurate for all users.